A strong client service orientation has always played a big part in Mitchell & Associates success. And while our service levels are very good today, we always strive for perfection.

In order to set ourselves apart from the competition the company has adopted a philosophy from which they have not deviated.

Integrity, Quality, Personal Accountability, 100% Satisfaction Rating

We have never finish a project where the client was dissatisfied, and we are constantly called back again, and again.

How is this accomplished:

Always set realistic expectations with customers.
Always tell the truth, and never exaggerate, even if the situation is negative.
Long term planning and goals. Don't sacrifice quality for the short-term expediency.
Document and discuss everything. Leave nothing to chance.
Never take on more work than we can handle.
Never take an assignment when we know the client will not be 100% satisfied with the work we performed for them.
Words are only words unless your actions back them up, and we want our customers to love us! We invite you to look at our client listing and the reference letters we've received over the years to see what our customers have to say. Our installations are always successful and our clients extremely happy.
Last modified onFriday, 27 September 2013 08:25
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